Privacy Policy

1. Information We Collect

When you use our contact form, we may collect the following personal information:

• Your name
• Your email address
• Your telephone number (if provided)
• Any details you include in the message field about your watch or enquiry

We also collect non-personal technical information through cookies and analytics tools, including pages visited, browser type, device type, and approximate geographic location. This data is collected in aggregate and is not linked to individual identities.

2. How We Collect Information

We collect personal information in the following ways:

• Contact form: When you complete and submit the form on our website
• Cookies: When you browse our website, certain cookies may be set — see Section 6 below and our Cookie Policy for details
• Analytics tools: We may use third-party analytics services (such as Google Analytics) to understand how visitors use our website

3. Legal Basis for Processing

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process your personal data on the following legal bases:

• Consent: When you submit the contact form, you provide consent for us to use your information to respond to your enquiry
• Legitimate interest: We have a legitimate interest in understanding how our website performs and in maintaining security
• Contractual necessity: If you engage us for a service, we process your data to fulfil that agreement

4. How We Use Your Information

Information you share with us is used to:

• Respond to your enquiry about a watch repair or service
• Communicate updates about the status of work on your timepiece
• Maintain a record of the service if you proceed with work
• Improve the performance and usability of our website

We do not use your personal information for unsolicited marketing. We will not send promotional messages without your explicit agreement.

5. Data Sharing

We do not sell personal information to third parties. We may share limited data with:

• Analytics providers: Google Analytics may receive anonymised usage data
• Website hosting providers: Our hosting infrastructure may store submitted form data
• Legal authorities: If required by Thai law or a valid legal process

All third parties we work with are required to handle data in accordance with applicable data protection laws.

6. Data Retention

We retain personal data submitted via the contact form for up to 24 months from last contact, unless a longer period is required for an ongoing service relationship. Data related to a completed watch service may be retained for up to 5 years for service history purposes. You may request deletion at any time.

7. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how people use the site. You may accept or decline optional cookies through the consent notice that appears on your first visit. For full details, please see our Cookie Policy.

8. Data Protection Measures

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, or misuse. These include:

• Secure HTTPS connections on our website
• Restricted access to submitted form data
• No storage of sensitive financial information on our systems

In the event of a data breach that affects your personal information, we will notify you in accordance with our obligations under Thai PDPA.

9. Your Rights Under Thai PDPA

As a data subject under Thailand's PDPA, you have the following rights:

• Right to access: Request a copy of personal data we hold about you
• Right to rectification: Ask us to correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data where no legitimate purpose for retention exists
• Right to data portability: Receive your data in a structured, commonly used format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent at any time without affecting the lawfulness of prior processing
• Right to lodge a complaint: Contact the Office of the Personal Data Protection Committee (PDPC) in Thailand if you believe your rights have been infringed

To exercise any of these rights, contact us at [email protected]. We aim to respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any personal information.

11. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe a minor has submitted information through our website, please contact us so we can remove it promptly.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the website after a policy update constitutes acceptance of the revised terms. For significant changes, we may notify users directly where contact information is available.

13. Contact

For any questions or requests relating to this policy or the data we hold:

• Email: [email protected]
• Address: 64 Thanon Tha Phae, Mueang, Chiang Mai 50100, Thailand